STORE POLICY

customer care

Beaux Étoile ensures to provide quality customer service to our customers. When shopping with us we want you to receive an amazing experience and for you to enjoy our products. Each item is made with care and takes into consideration health and safety measures in line with the government procedures. If you can not find the information you are looking for and would like more information, please do not hesitate to contact us.

refunds and exchanges

We don't accept returns for simply unwanted items due to hygiene reasons so all items are non-refundable and non-exchangeable. Once an order is placed it is final. 

 

damaged goods

At Beaux Étoile all our products are handmade which means we ensure each product sold is in great condition once shipped off. In an occasion where the item(s) you have purchased has arrived damaged please contact our customer services email at beauxetoile@hotmail.com and leave your name, email address, order number and a picture of the damaged item(s). Once this has been sent off you will be supported further by our customer service team to return the item for an inspection. If agreed by our team a refund will be processed via store credit.

shipping

How we work:

1. You place your order.

2. We process and pack up your order.

3. We ship your order.

Our shipping days are Mondays, Wednesdays and Fridays. If you order on Monday and Tuesday we will ship it out on Wednesday, If you order on Wednesday and Thursday we will ship it out on Friday and if you order on Friday, Saturday or Sunday we will ship it out on Monday.

After shipping it may take 2-3 working days to arrive (based on Royal Mail services). In light of COVID-19 shipping may be delayed. You will receive a shipping confirmation email when your order has been dispatched.

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